Privacy Policy

Effective Date: 4/21/26

1. Introduction
Welcome to PRAETEK (“Company,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://praetek.com (the “Site”), including when you purchase products, request services, or interact with us.

By using this Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Data You Provide
We may collect personal information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login details
  • Payment information (processed by third-party providers)
  • Design files, specifications, and communications submitted for custom 3D modeling or manufacturing services

Automatically Collected Data
When you visit our Site, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring URLs

Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Improve user experience
  • Analyze site traffic
  • Remember user preferences

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide 3D modeling and additive manufacturing services
  • Communicate with you about orders, quotes, and support requests
  • Send transactional emails
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Improve our products and services
  • Send marketing communications (only if you opt in)
  • We may use your email address to send marketing communications if you opt in. You may unsubscribe at any time.
     

     

4. Custom Design & File Submissions

If you submit files, designs, or specifications:

  • You represent that you have the legal right to use and share such content
  • We use submitted materials solely to provide requested services
  • We do not claim ownership of your designs
  • We may retain files for recordkeeping, reorders, and quality control unless you request deletion

5. How We Share Your Information

We do not sell your personal data.

We may share information with trusted third parties, including:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping carriers
  • Hosting providers (Hostinger)
  • Analytics services (if enabled)
  • Spam detection services

These third parties only receive the information necessary to perform their functions.

6. Payments

Payments are processed by third-party providers. We do not store full payment card details.

Payment processors may collect and process your data according to their own privacy policies.

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal, tax, and accounting requirements
  • Dispute resolution

Order records may be retained for several years to comply with applicable laws.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability

To exercise these rights, contact us at: support@praetek.com

9. Cookies

We use cookies to:

  • Enable account login functionality
  • Maintain shopping carts
  • Store user preferences

You can disable cookies through your browser settings, though some features may not function properly.

10. Comments and User Content

If you leave comments:

  • We collect the data shown in the comment form
  • We collect IP address and browser data for spam prevention
  • Comments may be publicly visible

11. Embedded Content

Content on this Site may include embedded media (videos, images, etc.).
These third-party sites may collect data about you as if you visited them directly.

12. Data Security

We implement reasonable technical and organizational measures to protect your data.
However, no method of transmission over the internet is 100% secure.

13. Children’s Privacy

This Site is not intended for individuals under 18.
We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.

15. Contact Information

PRAETEK
Email: Support@praetek.com
Website:https://praetek.com

 

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